POLICIES
Our goal is to provide our customers with the highest quality products for their business and home. We want to make sure they are happy with all of the products we sell. If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.
PRODUCT RETURN POLICY
You can return a product up to 30 days from the date you purchased it, except moss walls and art. All sales are final on moss walls and art. If the products are damaged because of shipping please contact us within 5 days of receiving the products through email or by phone.
If you (the customer) decide that you no longer want the item...ship it back to our warehouse (at your own cost) and we'll process a full refund upon receipt of the item along with the cost of postage. There is no return or restocking fees.
Note: make sure to insure the package so that if the item arrives back to us damaged you will have recourse with UPS/FedEx/USPS. In the event that you do not insure the shipment and it does arrive to us damaged, we will process a partial refund depending on the cost of the item less the cost of repairing it to salable condition.
Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
WHAT TO DO IF PRODUCT IS DAMAGED
If the product is damaged in any way, DO NOT REFUSE THE PRODUCT. It is best to receive the product and follow the steps below in returning it. Refusing product by the customer does not recuse the customer of re-deliver or return shipping costs.
If damage did occur during transit, any and all damage must be noted on the Delivery Receipt in detail and signed by the driver. A copy of the Delivery Receipt will need to be faxed, emailed or snail mailed to Gardening on Walls will order a damage claim to be filed with the trucking company, on our customers behalf, in order for replacement product to be sent to the customer.
To report the damage of Gardening on Walls products the following are required:
1. Photos of the box prior to opening.
2. Detailed photos of the damages to the box.
3. Detailed photos and/or videos of damages to the product.
Please understand that claims cannot be accepted without all of the above.
If you (the customer) decide that you no longer want the item...ship it back to our warehouse (at your own cost) and we'll process a full refund upon receipt of the item. No return or restocking fees. Note: make sure to insure the package so that if the item arrives back to us damaged you will have recourse with UPS/FedEx/USPS. In the event that you do not insure the shipment and it does arrive to us damaged, we will process a partial refund depending on the cost of the item less the cost of repairing it to salable condition.
When possible, please photograph the damaged product on the truck and off the truck for evidence that will assist with a product damage claim. Damaged product must be held in the customer's possession up 2 to months. The shipping company has the right to inspect and/or claim the product if a damage claim is filed and/or paid by them.
SHIPPING INFORMATION
Once orders have been placed, processed and payment is approved, products ship via common carrier freight, UPS Ground or Fed Ex Ground unless otherwise specified.
Gardening on Walls usually ships in-stock products within 1-4 business days. Custom and special order products typically have longer lead times. Confirm product production lead times with Gardening on Walls customer service or sales representatives at the time of order or on our web site.
Gardening on Walls will email the contact person listed on the billing address of each order after the product ships. This email will contain shipping information, including the shipping or trucking company name, phone number and shipment tracking number.
Online orders with freight delivery that are marked as "Delivery to Residential" or "Non Loading Dock Business" will have a lift gate and delivery appointment added to the order. Deliveries do not require a signature at the time of delivery and will be left at the location if no person is present, unless otherwise requested.
Business deliveries with a loading dock and no need for a delivery appointment are asked to list the receiving party on the shipping address of the order and to contact the trucking company directly to coordinate delivery date and time if needed by the customer. The receiving party is required to meet the truck at the time of delivery to avoid redelivery charges. Its the responsibility of the receiving party to become informed in order to know when the truck is coming.
For all business deliveries via freight truck, the trucking company will assume your business is open and staffed to receive deliveries Monday through Friday during normal business hours. For business delivery appointments, it is the sole responsibility of the customer to contact the trucking company and arrange a delivery appointment if needed and not already arranged at the time of order.
ONLINE PRIVACY POLICY
Gardening On Walls, Ltd. is committed to keeping any and all personal information collected of those individuals that visit our website and make use of our online facilities and services accurate, confidential, secure and private. Our privacy policy has been designed by Wix.com and created to ensure those affiliated with Gardening On Walls, Ltd. of our commitment and realization of our obligation not only to meet but to exceed most privacy standards.
Therefore, this Privacy Agreement shall apply to Gardening On Walls, Ltd. and thus it shall govern any and all data collection and usage based off Wix.com Privacy policy and their standards will apply to Gardening On Walls, Ltd. website. Through the use of www.Gardeningonwalls.com you are herein consenting to the following data procedures within this agreement.
Collection of Information
This website collects various types of information, such as:
Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc., which may be used when you purchase products and/or services to deliver the services you have requested.
Please rest assured this site shall only collect personal information that you knowingly and willingly provide by way of surveys, billing information, completed membership forms and emails. It is the intent of this site to use personal information only for the purpose for which it was requested and any additional uses specifically provided on this site.
It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent as a means to better understand the way in which other websites garner, make use of, and share information collected.
Use of Information Collected
Gardening On Walls, Ltd. may collect and may make use of personal information to assist in the operation of our website and ensure delivery of the services you need and request. At times, we may find it necessary to use personal identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from www.Gardeningonwalls.com. Gardening On Walls, Ltd. may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or possible future services that may be offered.
Gardening On Walls, Ltd. does not now, nor will it in the furture, sell rent or lease any of our customer lists and/or names to any third parties.
Gardening On Walls, Ltd. may disclose your personal information, without prior notice to you, only if required to do so on accordance with applicable laws and/or in good faith belief that such action is deemed necessary or is required in an effort to:
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Remain in conformance with any decrees, laws and/or statutes or in and effort to comply with any process which may be served upon Gardening On Walls, Ltd. and/or our website;
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Maintain, safeguard and/or preserve all the rights and/or property of Gardening on Walls, Ltd.;
And
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Perform under demanding conditions in an effort to safeguard he personal safety of users of www.Gardeningonwalls.com and/or the general public.
Children Under 13
Gardening On Walls, Ltd. does not knowingly collect personal identifiable information from children under the age of thirteen (13) without verifiable parental consent. If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.
Unsubscribe or Opt-Out
All users and/or visitors to our website have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. To discontinue or unsubscribe to our website please send an email that you wish to unsubscribe. If you wish to unsubscribe or opt-out from any third party websites, you must go to that specific website to unsubscribe and/or opt-out.
Links to Other Websites
Our website does contain links to affiliate and other websites. Gardening On Walls, Ltd. does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of each and every website that collects personal, identifiable information. The aforementioned Privacy Policy Agreement applies only and solely to the information collected by our website.
Security
Gardening On Walls, Ltd. shall endeavor and shall take every precaution to maintain adequate physical procedural and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of users personal information under our control.
The company we contract our credit card services with, Stripe, uses Secure Socket Layer (SSL) for authentication of private communications in an effort to build users’ trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information. Wix.com is virus free and malware free. Click here for Stripe’s security policy. Click here for Wix’s security and privacy policy. However – regardless of the measures taken by Gardening On Walls, Ltd. and its partners, we cannot and do not guarantee the protection and security of your data.
Changes to Privacy Policy Agreement
Gardening On Walls, Ltd. Reserves the right to update and/or change the terms or our privacy policy, and as such we shall post those changes to our website homepage at www.Gardeningonwalls.com so that our users/or visitors are aware of the type of information we collect, how it will be used, and under what circumstances, if any, we may disclose such information. If at any point in time Gardening On Walls, Ltd. decides to make use of any personally identifiable information on file, in a manner vastly different from which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether or not to permit the use of their information in this separate manner.
Acceptance of Terms
Through the use of this website, you are hereby accepting the terms and conditions stipulated within the aforementioned Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you are agreement and acceptance of such changes.
How to Contact Us
If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following emails, telephone number or mailing address.
Email: Gardening On Walls
Telephone Number: 720-500-5444
Gardening On Walls Ltd.